This Refund and Cancellation Policy covers paid ViralWise plans (Starter and Pro). Payments are processed by Dodo Payments, our merchant of record.
Cancelling
- You can cancel any time from Billing in the app.
- Your plan stays active until the end of the period you've paid for, and then won't renew. You move to the Free plan and keep your library.
- There are no cancellation fees.
Refunds
- 7-day refund on your first payment. If you're not happy, email us within 7 days of the first payment for a plan and we'll refund it in full, provided you've used no more than a small share of that period's transcription credits (up to 10%).
- Renewals, and payments after the first for the same plan, are not refunded, but you can cancel any time to stop the next renewal.
- If you were charged twice, charged after cancelling, or couldn't use a paid feature because of a fault on our side, we'll refund the affected amount.
- Refunds go back to the original payment method through Dodo Payments. Your bank or card provider may take 5–10 working days to show it.
- When a payment is refunded, the paid plan ends and the account returns to the Free plan.
Credits
- Credits are not money. They can't be exchanged for cash or refunded on their own.
- Credits reset monthly and don't roll over.
- If a transcription fails, its credits are returned to your balance automatically.
How to ask for a refund
Email support@viralwise.app from the email address of your ViralWise account, with the date of the payment. We reply within 2 working days.
Your legal rights
This policy doesn't affect any rights you have under consumer protection law where you live.